Refund Policy

No Refunds on Digital Products

Luna sells digital products (online invitations, photo gallery access, cloud storage). Due to the nature of digital goods — which are delivered and accessible immediately upon purchase — all sales are final and non-refundable.

By completing a purchase, you acknowledge and agree to this no-refund policy.

Exception: System Errors

Refunds are available only if a verified technical error on our end prevented the service from functioning as described — for example, if your invitation page was inaccessible or your photo gallery was non-operational for an extended period due to a fault on our side.

To request a refund under this exception, please contact us within 7 days of the issue with:

• —Your account email address
• —Date and description of the issue
• —Any screenshots or error messages

What Is Not Covered

• —Change of mind after purchase
• —Wedding cancellation or date change
• —Unused features or plan upgrades
• —Issues caused by the user's own device or network

Contact Us

For refund requests or questions, please reach out at support@lunagd.com. We aim to respond within 2 business days.